Contact Charlotte's
Trusted Roofers

Before You Reach Out

Quick answers to the most common questions we get from Charlotte homeowners.

How fast will someone respond to my inquiry?

During business hours (Mon-Fri 8AM-6PM, Sat 9AM-2PM), we respond within 1 business hour. Emergency calls go directly to our on-call team 24/7 for same-day response and tarping if needed.

Is the roof inspection really free?

Yes — completely free with no obligation. A certified roofer will thoroughly inspect your roof, take photos, and walk you through what we find. If your roof doesn't need work, we'll tell you that too.

What areas do you service around Charlotte?

We serve the entire Charlotte metro area including Mecklenburg, Union, and Cabarrus counties. Our main service areas include South Charlotte, Matthews, Mint Hill, Ballantyne, Huntersville, Concord, Pineville, Indian Trail, and Waxhaw.

Can I schedule an inspection after hours?

Submit the form or leave a voicemail any time and we'll contact you first thing the next business day. For emergency situations (active leaks, storm damage, structural concerns), call our line anytime — we have 24/7 emergency response.

Do I need to be home for the inspection?

For exterior-only inspections, no — we can inspect and send you a detailed report with photos. For comprehensive inspections that include attic assessment, we'll need someone home. We'll confirm details when scheduling.

What should I have ready when I call?

To speed things up, have your property address, approximate age of your current roof, any visible concerns (leaks, missing shingles, storm damage), and a general sense of your timeline. If you're filing an insurance claim, let us know.